Legal information
Cancellation and Refund Policy
Cancellation, change and refund terms for private travel arrangements booked on ryzoval.com.
1. Contracting party
ryzoval.com is operated by PE ryzoval.com, EDRPOU 58311848, Office 12, Business Center Horizon, 14 Antonovycha St, Kyiv, 03150, Ukraine; contact@ryzoval.com; +380 938 288 5949. Full details are in our Legal Notice and Contacts pages.
2. Before you book
Before payment we provide the performer's identity, the full characteristics of the travel product, the total price and payment schedule, the cancellation and refund conditions, and the complaint procedure (Law of Ukraine "On Consumer Protection" No. 1023-XII of 12.05.1991; Law of Ukraine "On Tourism" No. 324/95-VR of 15.09.1995).
3. Cancellation by the traveller
Unless your confirmation states otherwise, counted from receipt of your written notice:
- 30+ days before start — sums paid are refunded less documented third-party costs already incurred;
- 15–29 days — 50% of the arrangement price;
- 7–14 days — 25%;
- under 7 days or no-show — no refund, except where the law requires otherwise.
Air tickets, visas, permits and prepaid accommodation are refunded only where the supplier refunds us.
4. Changes and cancellation by us
Changes depend on availability; price differences and supplier fees are payable by you. If we make a significant change or cancel for reasons within our control, you may accept an alternative or receive a full refund within 14 days. Refunds go to the original payment method; provider fees may be deducted where the law allows.
5. Complaints
Send claims to contact@ryzoval.com or to the address above. We reply within 30 calendar days, and within 3 working days for claims about a service in progress. You may also apply to the State Consumer Service of Ukraine or to a court.
6. Operator status
Tour-operator activity in Ukraine is not licensed: operators are entered in the Unified Register of Tour Operators and must hold a financial guarantee; details are on the Legal Notice page. As a travel agent we disclose the registered operator we act for.
7. Personal data and messages
Cancellation requests are handled under our Privacy Policy (Law of Ukraine "On Personal Data Protection" No. 2297-VI of 01.06.2010); service and marketing messages follow the Law of Ukraine "On Electronic Communications" No. 1089-IX of 16.12.2020.